I. INTRODUCTION

American Express in Mexico has a loyalty benefit program for its Mexican cardholders. This benefit program allows the cardholder to:

• Earn Payback points whenever the card is used - not only on car rental expenses, but on any purchase.
• Use their accumulated points as payments on a current car rental bill.

This program is not available to non-Mexican residents, nor should it be confused with any AX loyalty program that exists in any other country.

II. REQUIRED SET-UP STEPS

A. EDIT FREQUENT FLIER CODES

Set up a Frequent Traveler Code for Payback so that renters can earn Payback points for their rentals.

B. EDIT PAYBACK CONTROL RECORD

Set up the rules that will govern Payback on your system in Edit Payback Control Record.

C. EDIT PAYBACK PARTNER CODES

Set up membership card number ranges and the point values that are awarded in Edit Payback Partner Codes

D. CUSTOMER FILE UPDATE

In Customer File Update, set up the Form Of Payment code "PB" for Payback when it is used as a payment when the cardholder redeems points at the time of RA Close. This should be set up as a customer type "C" (Cash-like FOP.)

III. ENROLLING NEW PAYBACK PROGRAM PARTICIPANTS

Enrollment on the part of the renter, into Payback membership can be done in one of two ways:

1. When a Mexican resident applies for an American Express charge card, they can apply for membership. When that is done, the cardholder's Payback membership code is embedded in the magnetic stripe on the back of their AX charge card. Swiping such a card in RA Open will automatically load the membership number into the RA's frequent renter code field in the Customer Info subwindow.
2. A separate plastic Payback membership card can be given to the customer by a Payback merchant. It is this second method that is described here.

Merchants that enroll new Payback members are given a supply of Payback membership cards that are embossed with membership numbers. The number ranges of these cards must be defined in the Edit Payback Partner Codes program. These "yet to be issued cards" should be stored in a safe place so that they can be given to renters who wish to enroll.

In RA Open, if a Payback membership number is added to a RA for a renter who previously did not have one and the number is defined in the Partners file as one that is being distributed by your company, the fact of a new membership is recorded so that it can be sent to AX via the Payback Enrollment program (see below).

New cards that have been issued to a renter at the counter are registered with American Express in one of the two methods described below:

• Within RA Open when the agent presses F1 the data is immediately sent from CARS+ to American Express provided the following requirements are met:
• The renter's full legal name has been entered into the First Name field of the Extended Name pop-up window.
• A complete Mexican address has been entered. The following address fields are mandatory:
• Building Number
• Street
• Postal Code
• A cell phone number has been entered
• An email address has been entered

• For new accounts who could not be sent by the method described above (either required data was missing or AX did not respond in the required time period), run the program Payback Enrollment. This program should be set up to run via the report driver as an end-of-day process.

IV. ADDING THE PAYBACK CODE AT THE TIME OF RENTAL

If the renter uses their AX charge card to secure the rental, simply swiping the card to enter it into the pre-signed FOP field of the Main Window will cause any Payback membership number that is in the magnetic stripe to also be loaded as the Frequent Traveler Code in the AD subwindow.

If the renter is using some other FOP to secure the rental, swiping either an American Express Code or a Payback membership Card into the Frequent Traveler Code field in the AD subwindow will also load the code so that points can be earned on this rental.

To send data concerning Payback Points earned on closed rental agreements to American Express run the program Payback Data Export.

V. REDEEMING PAYBACK POINTS IN RA CLOSE

If a Payback membership number was loaded into the rental at the time of Open, once the initial charge calculations are done after the odometer and tank level are entered, CARS+ immediately sends a request to American Express for the current redeemable points balance that the cardholder has. If a card holder has available points, the following message will be displayed:

CUSTOMER SMITH HAS 1000 PAYBACK POINTS THAT COULD BE USED

(where the renter's last name and the number of available points from AX are inserted in the text)

After pressing RETURN, the following message will be displayed:

WOULD THE RENTER LIKE TO REDEEM THESE POINTS ON THIS RENTAL? Y/N

Enter "Y" (YES), to store that fact until the rental agreement is ready to be saved. In the mean time:

• Additional charges can be added, edited or removed from the rental agreement.
• The form of payment that was used to secure the rental will be used to pay off all rental charges (as if no Payback points will be used).

Once F1 is pressed to save the transaction, CARS+ will send a message to American Express that the cardholder wishes to redeem Payback Points. The redemption amount will be the full charges of the RA or the maximum available Points the cardholder has, whichever is less.

If American Express approves the redemption:

• The FOP Code for a Payback payment will automatically be added to the rental agreement for the approved redemption amount.
• The previous payment will either be removed if the Payback amount covers the total rental costs or will have its payment amount reduced by the Payback amount if the redemption amount does not cover all charges and the final payment was not CASH.
• If the final payment was cash, the save will be terminated so that the rental agent can refund the over payment.

If American Express declines the redemption:

• The following message will be displayed and the save will be terminated.

PAYBACK POINTS CAN NOT BE REDEEMED AT THIS TIME.