American Express in Mexico has developed their own loyalty program
called Payback. Members gain loyalty points when they use their
membership number on transactions. Payback membership numbers are
issued in one of two ways:
This program is used to enter control data for:
To access the Edit Payback Control Record program, type EDTPBC (RET) at any menu "OPTION:" field or the appropriate line number on the Hertz Mexico menu. The screen will then display:
| OPTION: __ EDIT PAYBACK CONTROL RECORD 1 Partner Code 2 Source Code 3 Currency 4 Points Curr 5 Principal 6 Password 7 Time Out 8 PayBack Code 9 Points% 10 Points Min 11 Points Max 12 Exch Ratio 1SAVE 2 3ERASE 4 5BACKUP 6 7HELP 8 |
Enter data as follows:
|
1. PARTNER CODE |
Enter up to 10 alphanumeric characters to indicate the Payback code issued to your operation by American Express. EXAMPLE: Type thermeon-mx (RET) |
|
2. SOURCE CODE |
Enter up to 50 characters representing the Payback source code issued to your organization by American Express. EXAMPLE: Type THERMEON1234 (RET) |
|
3. CURRENCY |
Enter up to 3 characters representing the code that American Express uses for your local currency. EXAMPLE: Type MX (RET) |
|
4. POINTS CURR |
To award Payback rewards as points, enter PTS. EXAMPLE: Type PTS (RET) |
|
5. PRINCIPAL |
Enter the user name or "principal" required when contacting American Express to request the number of available points on the Payback card on the RA. This value will be specified by Amex. EXAMPLE: Type ab_cde_fg (RET) NOTE: There are two "authentications" which must be
passed when making a points query. The first one is a "basic
authentication" username and password required to access the URL
provided by AMEX. These credentials are stored in a system
configuration file named config/Payback.conf. The second authentication is for the SOAP |
|
6. PASSWORD |
Enter the password or "credential" required when contacting American Express to request the number of available points on the Payback card on the RA. This value will be specified by Amex. EXAMPLE: Type abcdefghij (RET) See "NOTE" for field 5 above. |
|
7. TIME OUT |
Enter the timeout value, in seconds, for contacting American Express for the GetAccountBalance points query. If no response is received in the specified amount of time, the request will be terminated. EXAMPLE: Type 10 (RET) |
| 8. PayBack Code |
Enter up to 3 alphanumeric characters representing the Frequent
Traveler Code that is set up in CARS+ for this American Express Payback
record. EXAMPLE: Type PB (RET) |
|
The next three fields apply only to Payback cards not issued by your organization. For Payback cards issued by your organization, the corresponding fields are located in the Edit Payback Partner Codes control file. |
|
| 9. Points% |
Enter the percentage that will be used to calculate the points to be earned. This percentage will be applied to the eligible revenue to calculate the number of points. Eligible revenue is defined in the Edit Frequent Traveler Codes program. EXAMPLE: Type 10 (RET) User tip: A minimum and maximum number of points can be defined in the two fields below. Those fields will override the percentage calculation. |
| 10. Points Min |
For Payback cards issued by another organization, enter the minimum number of points that should be earned for each rental agreement. This number of points will be awarded if it is larger than the calculated points using the percentage in the "Points %" field above. EXAMPLE: Type 150 (RET) |
| 11. Points Max |
For Payback cards issued by your organization, enter the maximum number of points that should be earned for each rental agreement. This number of points will be awarded if the calculated points using the percentage in the "Points %" field above is greater than the amount entered here. EXAMPLE: Type 500 (RET) |
| 12. Exch Ratio |
Enter the exchange rate between Payback points and the local currency. For example entering 100 will mean that it will take 100 payback points to equal one unit of the local currency. Enter up to three characters before a decimal and one character after (nnn.n). Leaving this field blank turns off the ability to redeem points on-line to American Express. EXAMPLE: Type 100 (RET) |
The screen will then display:
| OPTION: __ EDIT PAYBACK PARTNER CODES 1 Partner Code thermeon-mx 2 Source Code THERMEON1234 3 Currency MX 4 Points Curr PTS 5 Principal ab_cde_fg 6 Password abcdefghij 7 Time Out 10 8 PayBack Code PB 9 Points% 10 10 Points Min 150 11 Points Max 500 12 Exch Ratio 100 1SAVE 2 3ERASE 4 5BACKUP 6 7HELP 8 |
PRESS "F1" AT "OPTION" TO SAVE THE RECORD.
Set up required:
In addition to the control files mentioned at the beginning of this chapter, the following set up is also needed to use the Payback logic.USER TIPS: The following describes how an American Express card with a Payback membership number is used in RA Open:
SHALL I REPLACE YOUR FREQUENT FLIER # WITH YOUR PAYBACK #? Y/N
If the counter agent answers "Y" the Payback membership # will replace the Frequent Traveler number currently on the RA
If the counter agent answers "N", the AX card number will be placed on the RA as the presigned FOP but the Payback membership number will NOT be added.