One-way rentals to both foreign and other owned locations will appear on this report sorted by check-out location. They are identified by an asterisk so that the opening location can conveniently follow up on overdue one-way check-ins.
(Note to Hertz users of the One-Way Merge feature: One-way rentals from foreign locations that are due in to your location are shown on the Vehicle Due in Report.)
One-way vehicles which have been shuttled back prior to closing the RA must be received back through the use of the Make Vehicle Available, Non-Rev Movement, or Vehicle History Update programs. These programs will alter the corresponding open RA's return date if the shuttle occurred before the scheduled return. The RA will still remain open and appear on the Due In Report but will be indicated by a question mark "?" after the RA number.
Non-Rev Movements can be included in the report.
License Plate number: On both NonRevs and RAs the vehicle's license plate number is listed under the unit number.
Damage Reports: Damage Report numbers linked to RAs can be included and are shown under the RA number on the left-hand side of the report.
LDW Column: The LDW column indicates whether or not the customer's responsibility level is zero. A "Y" prints in this column if:
Equipment Options: Options can be flagged to show on the report. For example, it can be useful to see that ski racks, child seats, moving pads, or luggage racks are due in. Options flagged in this manner will show on the third line of data regarding the vehicle. The report can be run for reservations
Masking phone numbers: Due to the need to mask customers' personal ID information, the printing of phone numbers on this report are controlled by the "Mask Address" field in the Edit Miscellaneous Control File. If address masking is turned on, the customer's phone numbers and the local contact data will not print unless the user is exempt from masking (as set in their record in the Edit User Access file.) Refer to the chapter of the manual titled Appendix - Masking Customer Data for full details in how to set up and use the masking logic in CARS+.
To access the Vehicle Due In Report, type DUE (RET) at any menu "OPTION:" field or the appropriate line number on the Daily Procedures Menu.
The screen will then display:
| OPTION: __ VEHICLES DUE IN REPORT 1 Start Check-in Date EARLIEST 21 Request Auths? N 2 Start Check-in Time 0000 22 Only Vehicles with Option 3 End Check-in Date 05-02-11 23 RA's with Option 4 End Check-in Time 2359 24 Print RA Notes N 5 Location TUS 25 Damages,this RA? (Y/N) Y 6 Incl Local Rentals Y 26 Include Assets? (Y/N/O) N 7 Incl One-ways TO This Location Y 27 Include Past Due Rev? Y 8 Incl One-ways FROM This Location N 28 Collections only? N 9 FOP Type ALL 29 Print email? N 10 FOP ALL 30 Report Format A 11 Vehicle Class ALL 31 Include Reservations? N 12 RA Type ALL 32 Pending Close RAs I 13 Insurance RAs I 33 Report Hold Codes N 14 Tour RAs I 15 Over Auth Only N 16 Prevent Close RAs I 17 Bill-to RAs I 18 Print/Display/CSV P Printer: /dev/tty 19 Incl Non-Revs? Y 20 Lease RA's Only B 1BEGIN 2 3ERASE 4 5BACKUP 6 7HELP 8 |
Enter data as follows:
|
1. START CHECK-IN DATE |
Using the selected date format, enter the Starting Check-In Date. Press RET to default to EARLIEST. EXAMPLE: Press (RET) |
|
2. START CHECK-IN TIME |
Using the selected time format, enter the Starting Check-In Time. Press RET to default to 12 midnight. EXAMPLE: Press (RET) |
|
3. END CHECK-IN DATE |
Using the selected date format, enter the Ending Check-In Date. Press RET to default to Today's Date. EXAMPLE: Press (RET) |
|
4. END CHECK-IN TIME |
Using the selected time format, enter the Ending Check-In Time. Press RET to default to 11:59 p.m. EXAMPLE: Press (RET) |
|
5. LOCATION |
For the check-in location, enter:
EXAMPLE: Press (RET) Note: User access may limited the locations for this report. If access is restricted and an attempt is made to run the report for a location or location group outside of the allowed parameters, the following message will be displayed at the bottom of the screen and the selection will be ignored:
|
|
6. INCL LOCAL RENTALS |
Enter:
User Tip: If a group location is selected in Field #5 above, rentals between locations that belong to the group are considered "local". EXAMPLE: Press (RET) |
|
7. INCL ONE-WAYS TO THIS LOCATION |
Enter:
EXAMPLE: Press (RET) For Hertz licensees in the US and Canada, entering a "Y" in this field will also include corporate RAs in the one-way field meeting other selection criteria. |
|
8. INCL ONE-WAYS FROM THIS LOCATION |
Enter:
EXAMPLE: Type Y (RET) |
|
9. FOP TYPE |
Enter up to 3 alpha characters to select only the returning vehicles where a
certain type of FOP was used to secure the rental. Press RET to default to All FOP Types.
For further definition of the five FOP types, a detailed explanation is given in the Cash Receipts Report chapter. EXAMPLE: Press (RET) |
|
10. FOP |
Enter up to 6 alphanumeric characters to select only the returning vehicles where a certain FOP was used to secure the rental. Press RET to default to All FOPs. User tip: No attempt is made by the system to check if the value
of the previous field conflicts with an entry in this field. EXAMPLE: Press (RET) |
|
11. VEHICLE CLASS |
Enter up to 4 alphanumeric characters to restrict this report to vehicles that belong to a specific class. Press RET to default to ALL Vehicle Classes. EXAMPLE: Press (RET) |
|
12. RA TYPE |
Enter a valid RA Type Code to restrict the report to a single type of rental or press RET to default to ALL RA Types. EXAMPLE: Type AP (RET) |
|
13. INSURANCE RAs |
When the cursor is placed in this field, choices are displayed at the bottom of the screen: (I=Include, E=Exclude, O=Only) Enter:
EXAMPLE: Press (RET). |
| 14. TOUR RAs |
When the cursor is placed in this field, choices are displayed at the bottom of the screen: (I=Include, E=Exclude, O=Only) Enter:
EXAMPLE: Press (RET). |
|
15. OVER AUTH ONLY |
Enter either:
Note: Bill-to RAs will show estimated charges and a Balance Due, but there will be no asterisk following the Balance Due EXAMPLE: Press (RET) |
|
16. PREVENT CLOSE RAs |
When the cursor is placed in this field, choices are displayed at the bottom of the screen: (I=Include, E=Exclude, O=Only) This field refers to those RAs which have been “prevented” from closing due to them being marked as such on the RA Open screen. These are noted on the report by the word “*STOP*” in the left column of the report. Enter:
EXAMPLE: Press (RET) |
|
17. BILL-TO RAs |
When the cursor is placed in this field, choices are displayed at the bottom of the screen: (I=Include, E=Exclude, O=Only) This field refers to those RAs which have been set up as "bill-to" contracts on the RA Open screen. Enter:
EXAMPLE: Press (RET) |
|
18. PRINT/ DISPLAY/CSV |
Enter 1 alphabetical character to select whether to print a hard copy on a printer, send it a e-mail, or display the report on the terminal screen.
EXAMPLE: Type D (RET) |
|
19. INCL NON REVS? |
This field controls whether or not Non-Rev tickets with a return date that matches the dates selected for the report should be included.
EXAMPLE: Press (RET) to default to "Y". User tip: The default for this field can be changed to “N”, if preferred. Contact Thermeon’s Customer Support Dept. and ask that GVT record “VEHDUENR” be set up. User tip: For Non-Rev tickets with more than one vehicle, each vehicle will appear separately so the Non-Rev ticket will be listed multiple times. Hertz Canada Corporate - Non-Revs which are more than 90 days overdue are not included in the report. |
|
20. LEASE RA'S ONLY |
When the cursor is placed in this field, choices are displayed at the bottom of the screen: (L=Lease RAs, N=Non-Lease RAs; B=both) Enter:
EXAMPLE: Press (RET) to default to "B" (both) |
|
21. REQUEST AUTHS |
This field is not accessible from the Vehicle Due In Report. It is accessible from the Shortfall Report. |
| 22. ONLY VEHICLES WITH OPTION |
If Vehicle Option Codes are used, enter up to 2 characters representing a Vehicle Option. This will limit the report to only those vehicle records with this option. EXAMPLE: Press (RET) |
| 23. RAs WITH OPTION | To limit the report to only those RAs that have a particular option on
them, enter up to 5 characters representing the Option Code. Otherwise,
leave this field blank. EXAMPLE: Type SEAT (RET) |
| 24. PRINT RA NOTES | Indicate whether or not Notes attached to RAs should be included in the report. Enter:Y = Yes, include Notes attached to RAs. (Remember that a single RA can have up to 99 lines of Notes.).EXAMPLE: Press (RET) |
| 25. DAMAGES, THIS RA? |
Damage reports linked to RAs can be included in the report. Enter:Y = Yes, include the Damage Report numbers. They will be listed under the RA number as a third line of information. |
| 26. INCLUDE ASSETS? |
This field refers to non-vehicle assets (such as GPS units) that are inventoried. Enter:Y = Yes, show the asset number on the report, and report all returning vehiclesEXAMPLE: Type Y (RET) |
| 27. INCLUDE PAST DUE REV? |
The data shown in the column "Est Charges" (Estimated Charges) can be calculated in two ways: The estimate can be calculated through the return date on the RA, or it can be calculated through the current date and time. Enter:Y = Yes, the estimated charges should be calculated through the current date and time. |
| 28. COLLECTIONS ONLY? |
The Collections subwindow is available from the Reservations and RA Open programs. This field allows the user to limit the report to only those RAs that have Collection information. Enter:Y = Yes, limit the report to only those RAs that have Collection information - whether it was entered on the Reservation or on the RA. N = No, do not limit the report to only those RAs that have Collection information. |
| 29. PRINT EMAIL? |
Due to space limitations, the report can show either the direct bill customer name or the renter's email address. Enter:Y = Yes, show the email address. |
| 30. REPORT FORMAT |
This field determines the format of the report. Enter:A = produce a full report; multiple rows of detailed data for each vehicleEXAMPLE: Press (RET) |
| 31. INCLUDE RESERVATIONS |
In addition to reporting open RAs and open Non-Rev Tickets that are scheduled to return, this report can also report unfilled reservations whose return date falls with the requested date range.
EXAMPLE: Type Y (RET) |
| 32. PENDING CLOSE RAS |
RAs that had tried to be closed using a hand held device but which could not because of a payment problem are flagged as "PENDING Close" and the renter is instructed to report to the rental counter. RAs are also placed in the "Pending Close" status by the Pre Close RA program. Enter:
EXAMPLE: Type I (RET) |
| 33. REPORT HOLD CODES |
This field refers to the Hold Code logic. Enter:EXAMPLE: Press (RET) |
| NOTE: THE FOLLOWING FIVE FIELDS ARE CUSTOM FOR A SPECIFIC CLIENT |
|
| 34. INCLUDE ONE-WAYS TO CORPORATE |
This field controls One-way RAs due to check-in at a corporate location. Enter:
EXAMPLE: Type Y (RET) |
| 35. INCLUDE ONE-WAYS TO LICENSEES |
This field controls One-way RAs that have been sent via Hertz One-Way Merge from a corporate location and are due to check-in at a licensee location. Enter:
EXAMPLE: Type N (RET) |
| 36. NEVERLOST ONLY |
Vehicles with a permanently installed GPS device under the "Neverlost" program can be selected exclusively. Enter:
EXAMPLE: Type N (RET) |
| 37. EXCLUDE DAMAGE APPRAISALS |
RAs that have returned from rental but which because of damages waiting an appraisal, have been left open are by default included in this report and may be reported as overdue. This field allows open RAs with a Damage Report waiting an appraisals to be skipped. Enter:
EXAMPLE: Type Y (RET). |
| 38. READ ONEWAY FILE? |
A feature of CARS+ involves the receiving of one-way rentals from other foreign, CARS+ rental operations that are due to return at one of your locations. These foreign RAs are stored in the ONEWAY file and can appear on the Vehicles Due In Report on the expected day of return. This field allows the user to ignore all records in the ONEWAY file. Enter:
EXAMPLE: Type N (RET) |
The screen will then display:
| OPTION: VEHICLES DUE IN REPORT 1 Start Check-in Date EARLIEST 21 Request Auths? N 2 Start Check-in Time 0000 22 Only Vehicles with Option 3 End Check-in Date 04-27-11 23 RA's with Option SEAT 4 End Check-in Time 2359 24 Print RA Notes N 5 Location TUS 25 Damages,this RA? (Y/N) Y 6 Incl Local Rentals Y 26 Include Assets? (Y/N/O) Y 7 Incl One-ways TO This Location Y 27 Include Past Due Rev? Y 8 Incl One-ways FROM This Location Y 28 Collections only? N 9 FOP Type ALL 29 Print email? N 10 FOP ALL 30 Report Format A 11 Vehicle Class ALL 31 Include Reservations Y 12 RA Type AP 32 Pending Close RAs I 13 Insurance RAs I 33 Report Hold Codes N 14 Tour RAs I 15 Over Auth Only N 16 Prevent Close RAs I 17 Bill-to RAs I 18 Print/Display/CSV D Printer: /dev/tty 19 Incl Non-Revs? Y 20 Lease RA's Only B 1BEGIN 2 3ERASE 4 5BACKUP 6 7HELP 8 |
NOTES - VEHICLES DUE IN REPORT:
➊ This report was requested 4-27 at 8:33 a.m. by Anne. This date will be referred to as the “current date” in the following notes.
➋ The “Selections” show that the following data was requested:
Date/Time Range: By using the date range which defaults ("EARLIEST" through the current date) the report will show the overdue vehicles as well as those due in on the current date. By changing the date/time range, this report can be run for any day or range of days in the future. Or by entering an ending date of yesterday, it can be used as an "overdue" report.
Location: The report lists contracts due in at TUS (Tustin) as well as those rented in TUS and due in at other locations.
FOP Types & FOP: The report can be limited to RAs with a Form of Payment (FOP) type or a specific FOP (Cash, AMEX, VISA, etc.)
Vehicle Class: The report can be limited to a specific class of vehicle.
Exclude Insurance: Insurance rentals can be excluded from this report. (They are shown on the Insurance Follow-Up Report in greater detail.)
Over Auth. Only: The report can be limited to ONLY those RAs that are under secured.
➌ This contract is overdue and is
subject to the "prevent close" flag shown by " **STOP**" on
the second line of information. It
is also overdue. The report
provides 3 ways to contact the customer: The local contact information from the RA if it was entered, the home
and work phone numbers. Note the question mark (?) that follows the RA
number. This indicates the
contract is “questionable” which means that another transaction using this
vehicle has been entered into the system with a more recent date & time. This contract will also be shown on the
Questionable RA Report.
➍ There is a $50 cash deposit on this RA as well as an insurance voucher from State Farm for $124 .The Adjuster's name, Sally Swale, is in the Local Contact field.
➎ This rental is due in at another
location, SAN (San Diego). One-way
rentals can be included or excluded from the report. The notation shows that there is a Damage Report on the
RA. The Damage Report number 303
is shown.
➏ This contract is under
secured. Although there is a $100
authorization on Visa, the estimated charges are $144. This creates a “Short Fall” of $44. A Short Fall is noted with an asterisk
(*) to the right of the amount. But this contract has an other issue. Someone tried to close this RA using a hand held device but was unable to (because of the shortfall and the system was unable to get an additional authorization on the Visa card. The RA was flagged as PENDING (see the second row of data) and the customer was instructed to go to the rental counter to complete the check-in process. What is interesting to note is that the Due Time of 7:58 is the moment when the renter was told to go to the counter and the hand held close was terminated. By looking at the date and time the report was run in the upper left corner, one can see that 35 minutes have elapsed since the client was sent to the counter and yet this RA still has not been closed. This report can be run for just these "lost" pending RAs (Field 32).
➐ This contract was opened at a location other than Tustin (note the contract number starts with“K” instead of “S”). Yet, it is due in at TUS. It is noted with an asterisk (*) before the return location code.
➑This RA is a direct bill rental. Notice there are no deposits, vouchers, or credit card authorizations to secure it. Yet, it doesn't show a "short fall". Instead, the letter "B" follows the short fall of zero. The direct bill party, Deltec Design, is shown in the Bill-to field. This vehicle is to be “collected” (picked up) by staff at the close of the rental today at 4 pm.
➒ The LDW column indicates if the customer's responsibility is zero. A "Y" appears in this column if the RA has LDW with a customer responsibility of zero either by purchasing LDW, or a second coverage that "buys" the responsibility to zero, or the rate is LDW inclusive with a customer responsibility of zero. Otherwise, a "N" appears in this column.
➓ This is a Non-Rev ticket whose return date falls within the date parameters of the report. If there more than one vehicle was on the Non-Rev ticket, each vehicle would be listed separately.
NOTE: If this report is ran for the current day, a final summary page will be produced at the end of this report. This information is reported by Time Periods and will reflect the current date as well as any vehicles due in for the date prior. For more information regarding Time Periods, see the chapter Edit Time Periods.
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