The Reservation Manifest is used to report open reservations. The report can be run in a variety of ways such as:

To access the Reservation Manifest program, type MANIFEST (RET) at any menu "OPTION:" field or the appropriate line number on the Reservation Menu. The screen will then display:

OPTION: __ RESERVATION MANIFEST

1 Start Date 11-10-08 20 Print Res Notes? Y
2 Start Time 0000 21 Express Only N
3 End Date 11-10-08 22 Insurance Only N
4 End Time 2359 23 Prestige Only N
5 Pickup Location TUS 24 Neverlost Only N
6 Return Location ALL 25 Delivery's only N
7 Drawer ALL 26 Include Vouchers N
8 Vehicle Class ALL 27 Assets only N
9 Detail Level D 28 Seamless only N
10 Print/Display P 29 CDPID #
11 Printer: /dev/tty 30 Corp Contract #
12 Sort Order 1 (1=Name, 2=Date/Time, 3=Class/Date/Time)
13 Show Options Y (Y=all options,N=none,A=due-in flagged)
14 Show Quoted Rates N
15 Show Commission Data N
16 Show Bill-to/Contact N
17 Flag selections ALL
18 VIP Res's Only N
19 Notes from N

1BEGIN 2 3ERASE 4 5BACKUP 6 7HELP 8


User tip: All of the Y/N fields can have their defaults set to your preference. Contact Thermeon’s Customer Support Dept. and ask that GVT record “MANFST” be set up.

Enter data as follows:

1. START DATE

Using your selected date format, enter the Starting Pick-Up date. Press RET to default to today's date.

EXAMPLE: Press (RET)

2. START TIME

Using your selected time format, enter the Starting Pick-Up time. Press RET to default to 12:00 midnight.

EXAMPLE: Type 6A (RET)

3. END DATE

Using your selected date format, enter the Ending Pick-Up date. Press RET to default to today's date.

EXAMPLE: Press (RET)

4. END TIME

Using your selected time format, enter the Ending Pick-Up time. Press RET to default to 11:59PM.

EXAMPLE: Type 2P (RET)

5. PICK UP LOCATION

Enter up to 6 alphanumeric characters to indicate the customers Pick-Up Location. Enter:

  1. Up to 6 alphanumeric characters to select reservations for a single location.
  2. A Group Name representing several locations (see the chapter Edit Group Names for a discussion on location groups).Remember, the first character of a Group Name is the plus sign "+".
  3. Press RETURN to accept the default location.

The user's access may limit the locations for which this report can be run. If access is restricted and a location or location group outside of those allowed is entered, the following message will display at the bottom of the screen and the selection will be ignored:

RESTRICTED REPORT LOCATION

EXAMPLE: Type TUS (RET)

6. RETURN LOCATION

For the return location, enter:

  1. Up to 6 alphanumeric characters to select reservations for a single location.
  2. A Group Name representing several locations (see the Chapter Edit Group Names for a discussion on location groups). Remember, the first character of a Group Name is the plus sign "+".
  3. Press RETURN to accept the default location.

EXAMPLE: Type TUS (RET)

7. DRAWER

To limit the manifest to arrivals from selected airlines, enter up to 3 characters to indicate the Drawer Number with those airlines assigned. Or press RET to default to all drawers at the requested location.

EXAMPLE: Type 3 (RET)

USER TIP: To select reservations by airline code or flight number, set up is requited in either Edit Cash Drawers or Edit Flights for Locations.

8. VEHICLE CLASS

Enter:

  1. Up to 4alphanumeric characters to select reservations for a single vehicle class.
  2. A vehicle Class Group code representing several classes. (see the chapter Edit Class Groups for a discussion on vehicle class groups). Remember, the first character of a Class Group code is the plus sign "+".
  3. Press RETURN to accept ALL vehicle classes.

EXAMPLE: Type MVAR (RET)

User tip: When a vehicle has been assigned to a reservation, the Class prints as usual and the vehicle number assigned is shown on the next line directly below the Class.

9. DETAIL LEVEL

To select the level of detail, enter:

D = Detailed Report. The report will show detailed data for each reservation plus a summary section.

C = Consolidated Report. The report will show one line of data (the first line of data from the Detailed version) for each reservation; plus the summary section. This selection causes all selection fields for additional lines of data to default to “N”.

S = Summary Report. The report is the summary sections only; no data is included on individual reservations.

EXAMPLE: Type D (RET)

10. PRINT/
DISPLAY

Enter:

P = Print a copy of this report on your terminal's assigned printer. See the Edit Terminal Records Chapter for instructions on how to assign printers.

D = Display this report on the terminal screen. See the General Data Entry Instructions Chapter on how to control the screen display.

EXAMPLE: Type P (RET)

11. PRINTER

Enter the device name of the printer where the report should print. Press RET to accept the default report printer.

EXAMPLE: Press (RET)

12. SORT ORDER

To select the order in which reservations are sorted, enter:

1 = Alphabetical by the customer's last name.

2 = By Pickup Date and Time.

3 = By Pickup Date and Time within Class groupings.

EXAMPLE: Type 2 (RET)

Note: To change the default sort order to Date/Time, contact Thermeon's Support Dept and ask that GVT record "RESDATE" be set up.

13. SHOW OPTIONS

This field is used to control if optional items, such as child seats, ski racks, GPS units, etc., which are part of the reservation should show on the report. Enter:

N = No, optional items will not appear on the report.

Y = Yes, all optional items (including taxes) will appear on the report (both those included in a voucher and out of voucher options).

A = Those options that are flagged in their set up to show on the Vehicles Due In Report will appear on the report.

User tip: The “Due Rpt” field in the Edit Optional Items record controls which options will show on the Manifest under choice “A” as well as on the Vehicles Due In Report.

EXAMPLE: Type N (RET)

14. SHOW QUOTED RATES

Enter:

N = No, quoted rates will not show on the report.

Y = Yes, quoted rates will show on the report. In addition, for Dollar and Hertz users a second line of rate information will print for reservations from the corporate reservation center.(CDPID numbers are masked for Hertz Platinum Select customers.)

EXAMPLE: Type N (RET)

15. SHOW COMMISSION DATA

This field controls whether or not commission data should be shown on the report. Press RET to default to N.

N =No, travel agent commission data will not appear on the report.

Y =Yes, travel agent commission data will appear on the report.

EXAMPLE: Type N (RET)

16. SHOW BILL-TO/CONTACT

This field is used to determine whether or not contact information (home phone, work phone, and contact information fields from the reservation) and the direct bill customer number, name, and phone number should print on the report. Enter:

N =No, do not include a line for direct bill and contact information.

Y =Yes, include the direct bill and contact information.

EXAMPLE:Type N (RET)

User tip: Due to the need to mask customers' personal ID information, the printing of phone numbers on this report is controlled by the "Mask Address" field in the Edit Miscellaneous Control File. Refer to the chapter of the manual titled Masking Customer Data for full details in how to set up and use the masking logic in CARS+.

17. FLAG SELECTIONS

Hertz users:

Reservations for #1 and Gold customers received from the reservation center carry a service flag code in order for locations to provide them with special service. This field accepts up to 9 of these special service flags. By entering one or more service flag codes, the Manifest will be limited to only those reservations which have the service flags. Examples of service flags are:

$ = Guaranteed res

# = Applicant for Gold

M = Multi-month res

1 = # 1 Club

P = Platinum customer

S = Gold Service res

E = Express service

K = 5-Star and Gold Service customer

G = Gold Service Customer

* = 5-Star Customer


EXAMPLE: Type SGP (RET)

NOTE: The service flags on Hertz reservations change on an ongoing basis. The list above is an example, but may not be representative of the flags currently in use.

Non-Hertz users:

Non-Hertz installations can use this field to run a reservation manifest for certain Customer Types that should receive special service. (The field "Gold Service" on page 2 of Edit Customer Types is used to turn on this feature.)
Entering the code(s) in this field limits the Manifest to reservations for customers with the designated Customer Type(s).


Accepting the default word "ALL" includes all reservations.

18. VIP RES’S ONLY

GOLD SERVICE ONLY

Hertz users:

This field displays as “Gold Service Only”. Enter:

Y = Yes, limit the manifest to Gold Service reservations.

X = Exclude Gold reservations from the manifest.

N = No, do not limit the manifest; include all reservations whether Gold service or not.

EXAMPLE:Type N (RET)

User tip - Hertz: In order to use this field to request a Manifest of Gold Service reservations, records must first be set up in the Edit Gold Service Message file. In that file, the codes must be defined such a "G" for Gold Service.


Non-Hertz users:

This field displays as “VIP Res’s Only”. Enter:

Y = Yes, limit the manifest to reservations that should have “VIP” service (defined by renter's Customer Type).

X = Exclude VIP reservations from the manifest.

N = No, do not limit the manifest; include all reservations whether VIP service or not.

User tip: In order to request a manifest for VIP reservations, the appropriate Customer Types must be defined as a "VIP" type. In the chapter Edit Customer Type Codes refer to the 'Special Logic' field on page 1.

User tip: This field can work in conjunction with the “Express only” field. See the chart following Field 21 for details.

19. NOTES FROM

This field is for Hertz users only.

On the main window the Reservations screen, Field 9 can be used to enter a note of up to 30 characters. This note is carried forward to the RA Open screen. If left unchanged, it will also carry forward to the RA Close.

In addition to that field, CARS+ provides a Notes subwindow which can store a note attached to a reservation of up to 99 lines, with up to 60 characters in each line.

This field is used to choose how notes will be included in the Manifest.

Enter:

N = The data in the Notes field (Field 9) from the Main window of the reservation will print in the "Notes" column on the right side on the report. In addition, the first 2 lines of a Note on the Reservation (Notes Subwindow) will print as the second line of data for the reservation.

R = The data in the first 2 lines of the Note attached to the Reservation (Notes Subwindow) will NOT print on the report. Instead, the Notes from Field 9 will print twice :once in the "Notes" column on the right side of the report as well in the second line of data.

EXAMPLE: Type N (RET)

20. PRINT RES NOTES?

The Notes field on the main window of the Reservations screen can hold a message of up to 30 characters. This note prints on the second line of data shown for the reservation. Enter:

Y = Yes, the note should print on the Manifest.

N = No, do not print the note on the manifest.

EXAMPLE: Type Y (RET))

21. EXPRESS ONLY

For Dollar and Thrifty users, enter:

Y = Yes, limit the manifest to only the Express Service reservations.

X = Exclude the Express Service reservations.

N = No, do not limit the manifest.

For Hertz users:

Y = Yes, limit the manifest to only the Number 1 Club and On-Line Check-in reservations.

X = Exclude Number 1 Club and On-Line Check-in reservations.

N = No, do not limit the manifest.

EXAMPLE: Type N (RET)

User tip: Fields 18 and 21 provide a number of choices to allow many variations of the manifest to be run:

Field 18

Field 21

Non-Hertz operations

 Hertz operations

N

N

All reservations (default)

 same as Non-Hertz

Y

N

VIP service reservations only

 Gold service reservations only

N

Y

Express reservations only


 #1 Club (non-Gold) reservations
On-line check in reservations

X

N

All reservations except VIP

All reservations other than Gold service

N

X

All reservations except Express

 All reservations other than #1 Club and on-line check-ins

X

X

Only regular service reservations (VIP, Gold, Express are excluded)

 same as Non-Hertz

22. INSURANCE ONLY

This field applies to Hertz Canada users only. A field in insurance reservations received from OKC indicate if the reservation is an insurance replacement res. Hertz Canada users, therefore, can limit the report to only those reservations. Enter:

Y = Yes, limit the report to insurance reservations only.

N = No, don't limit the report..

EXAMPLE: Type N (RET)

User tip: Reservations indicated as insurance replacement are noted on the Manifest with the phrase "REPLACEMENT RENTAL RES". In addition, certain other messages may print on the Manifest.

23. PRESTIGE ONLY

This field applies to Hertz users only. A field in the reservation indicates if it is for a high end "prestige" vehicle. This field can limit the report to only those reservations.

Enter:

Y = Yes, limit the report to prestige vehicle reservations only.

N = No, don't limit the report..

EXAMPLE: Type N (RET)

24. NEVERLOST ONLY

This field applies to Hertz users only. It can limit the report to only those reservations which originated in OKC and on which Neverlost is indicated (whether or not there is a charge for it.)

Enter:

Y = Limit the report to reservations with Neverlost only.

S = Limit the report to Sirius Radio reservations only.

E = Limit the report to reservations with EITHER Sirius Radio or Neverlost.

B = Limit the report to reservations with BOTH Sirius Radio and Neverlost.

N = No, don't limit the report..

EXAMPLE:Type N (RET)

User tip: Those reservations with Sirius Radio and/or Neverlost are indicated on the report with "NEVERLOST RESERVED" or '"SIRIUS RESERVED".

25. DELIVERIES ONLY

This field can limit the manifest to those reservations that indicate that the vehicles must be delivered to an external location. Enter:

Y = Yes, limit the report to delivery reservations only.

N = No, don't limit the report.

EXAMPLE: Type N (RET)
26. INCLUDE VOUCHERS

For reservations with vouchers, enter:

Y = Print on the report basic voucher information (voucher number, FOP code, class , number of days). However, options included in the voucher are not listed.

N = Do not include any voucher information.

EXAMPLE: Type N (RET)

NOTE: For this report, vouchers are indicated by the word "TOUR" and include tour vouchers, Stated Value Vouchers and Full Value Vouchers.

27. ASSETS ONLY

For reservations with non-vehicle assets, enter:

Y = List only those reservations with non-vehicle assets. (Note that Field 13, "Show Options" will automatically be changed to "Y".)

N = Do not limit the report based on non-vehicle assets.

EXAMPLE: Type N (RET)
28. SEAMLESS ONLY

This field applies to certain Hertz operations that are doing Seamless reservations where rates are obtained directly from OKC. Enter:

Y = Yes, limit the report to seamless reservations only.

N = No, don't limit the report.

EXAMPLE: Type N (RET)
29. CDPID#
 To limit the report to resesrvations with a particular CDPID number, enter up to 10 characters representing the CDPID number. Leave this field blank to include reservations regardless of CDPID number.

EXAMPLE: Press (RET)

User tip: The Manifest can be filtered either by this field or the next one; data cannot be entered in both.
30. CORP CONTRACT #
 To limit the report to reservations with a particular corporate contract number, enter up to 8 characters representing the contract number. When multiple CDPID numbers reference the same corporate contract number, reservations for those CDPID numbers will be included. Leave this field blank to include reservations regardless of contract number.

EXAMPLE: Press (RET)

User tip: The Manifest can be filtered either by this field or the previous one; data cannot be entered in both.

Notes on reading the Manifest:

Existing Customers are shown on the Manifest with an asterisk (*) between the initial and last name on the reservation.

Existing Customers with an "Other ID#"are shown on the Manifest with a plus sign "+" between the initial and last name.

Preprinted contracts are shown on the Manifest with the RA# assigned to them.

Reservations with assigned vehicles are shown with the actual unit number in the Vehicle Class column.

Reservations with a rental period over 30 days are shown with an asterisk (*) in front of the pick up date.


Hertz messages:

A Hertz res may have the following message

PC XXXXXX PROMO CODE NOT DEFINED, CUST MAY BE OVERCHARGED IF NOT CORRECTED


This message advises that a Promo Code is on the reservation, but it is not defined in CARS+. Therefore, the customer may be overcharged unless the Promo Code is set up in Edit Special Documents.

Hertz Canada: Neverlost and Sirius Radio messages:

If the customer's preference for Neverlost or Sirius Radio is indicated on the reservation, the following advisory messages are on an additional line of the report:

NEVERLOST PREFERRED

SIRIUS RADIO PREFERRED

Hertz Brazil: Gold Service messages:

If the reservation is flagged for Gold Service, and the renter's driver's license will not expire before the return date and it has been scanned, the following message will print on the report:

PREPRINT ALLOWED


PRESS "F1" AT "OPTION:" TO BEGIN. A sample report is shown below.



04-24-XX 09:18:27 MARY   /dev/tty01  00                 CARS+ RENT-A-CAR                        sysprint     Report #0680   Page 0001 ➊
 
                                             R E S E R V A T I O N   M A N I F E S T
SELECTIONS----------
Date/Time Range:    04-24-XX at 0000  to 04-24-XX at 2359 ➋
Location:           TUS
Drawer:             ALL
Sort Order:         Date/Time
------------------------------------------------------------------------------------------------------------------------------------
Name         Date  Time  Cls    Src ➌  Conf#       Flght/Gate  RetDate Time (Loc)  SvFlgs Options                         
------------------------------------------------------------------------------------------------------------------------------------
 
R*GORHAM     04-24 0745 SCAR   YP    ##135120                 04-24   0745     
                                          Rates: WKEND/SCAR   26.00/xx  31.00/xx  13.00/hr      .220 ➍

B BARTON     04-24 0800  ECAR   TA    ##134742                 04-29  1200                                           
PREFERS NON-SMOKING
                                          Rates: PRI/ECAR    55.00/dy  400.00/wk  23.95/xd  14.00/hr
                                      Comm: % 5.00   12345678   GO THERE TRAVEL ➎

T GODA       04-24 0815  CCAR   TA    ##135119     DL937       04-30  0800      ➏
       Deposit Amt= $100.00 
TRAVEL AGENT RATE
                                          Rates: SPCL/CCAR    20.00/dy                       7.50/hr      .300

C LUSSIER    04-24 1000  CCAR   HOTEL ##134876                 04-25  1000                 
AAA CARD DISCNT  ➐              
                                          Rates: PRI/CCAR    41.00/dy  245.00/wk  25.95/xd  14.00/hr
 
R HOPPER     04-24 1130  MVAR REP   ##135121    DL 123       05-02    0800                CHILD SEAT  ➑                              
REMOVE 3RD SEAT                           
                         4M1005  
                                          Rates: 1PRI/MVAR    60.00/dy  360.00/wk 49.95/xd  18.00/hr

C+LANDRY     04-24 1450  ICAR   REP   ##135112                 04-30  1800       ➒
UPGRADED PER MIKE
CD#: 1230052571  RC SECURITY              Rates: CORP/CCAR     30.00/xx  150.00/xx  510.00/xx   25.00/xx   7.50/hr      .250

G MILLS      04-24 1800  MVAR   TA    ##135103    AA 430       05-12  1800  KCI ➓
                                          Rates: RETL/MVAR    65.00/dy  390.00/wk           18.00/hr
                                      Comm:  % 5.00   78787878   ALL ABOUT TRAVEL

L*LAMPERT    04-24 1830  ICAR   INS   ##135085                 04-26  1830         ⓫
T1005134 ALLSTATE OK’D 3 DAYS
                                          Rates: INS28/ICAR   28.00/dy   
 % 04-24-04 1830 LARRY'S BODY SHOP  314-555-9999


NOTES – RESERVATION MANIFEST, PAGE 1

➊ This report was requested 4-24 at 9:18 a.m. by Mary. It is used by the counter staff to anticipate the day’s business.

➋ The “Selections” show that the following were requested:
Date/Time Range: By using the default date range of the current date, the report shows all unfilled reservations for the current day.
Location: The report shows reservations due to check out of the TUS location only.
Drawer: Separate drawers can be used to split up the reservations by airline for counters serving separate airport concourses.
Sort Order: The data on this report was sorted by date & time. Other choices are by customer name or by classof vehicle first; then by date & time.
Other: Some other selections available are whether or not to include rates, commission data, and options.

➌ Source Codes are used to indicate where business is coming from for marketing analysis purposes. (See Source Analysis Report.)

➍This report was printed with rates; therefore, the second line of information for each reservation details the rate quoted. The reservation for Gorham has a rate of $26 a day for the weekend days, $13 hour, $31.00 a day for any extra days after the weekend, and $.22 per mile for any miles over the free allotment.

➎ This report was printed with commissions data; therefore, it is shown on a third line when applicable. The reservation for Barton has a 5 percent commission owed to Go There Travel. (The vendor number for travel agents is normally their IATA number.)

➏ The reservation for Goda is due to arrive on Delta Flight #937. Because this customer is late, it is possible the flight is delayed. Note that this reservation has a $100 deposit.

➐ The reservation for Lussier shows a note AAA CARD DISCOUNT) that was entered into Field 9a (Notes) on the Reservation Screen.

➑ Entries made in Field 9b (Options) of the Reservation Screen are shown under the OPTIONS column. The reservation for Hopper needs a child seat. Note that a vehicle has already been assigned to this reservation (Vehicle number 4M1005 is shown under the class). For operations that access vehicles by their license plate number rather than a unit number, the license plate number will also print on the report for assigned vehicles.

➒ The reservation for Landry is for an intermediate car for the price of a compact. This is also a corporate renter (CD# shows corporate info). The plus sign (+) between first initial and last name indicates the renter has been assigned an "Other ID#" which is in the customer record.

➓ The reservation for Mills shows that the vehicle is scheduled to go one way and return at the KCI location.

⓫ The reservation for Lampert shows that the vehicle for this insurance reservation needs to be delivered to Larry's Body Shop. Note that as an insurance rental using a calendar day calculated rate, it has only a daily rate--no hourly or weekly rates. The asterisk (*) between the customer's first initial and last name indicates that a repeat customer. This reservation has been used to open a preprinted RA. Note the RA # T1005134 under the customer's name which indicates the preprinted RA.

General Comments:
Because this report was sorted by Date/Time, it is easy to spot the potential no-shows. Note that the report was run at 9:18 a.m. The first three reservations, with pickup times of 7:45, 8:00, and 8:15 am respectively, have not yet been filled. They may be no-shows.

If reservations are received electronically from a national reservation center, it is recommended that the Manifest be run several times during the day. Running it with rates provides the basic information needed to do the rental should the computer system not be available. Reservations should also be monitored regularly through On-Line Res Display.




04-24-XX 09:18:27 MARY   /dev/tty01  00                 CARS+ RENT-A-CAR                        sysprint     Report #0680   Page 0002

                                             R E S E R V A T I O N   M A N I F E S T
 
SELECTIONS----------
Date/Time Range:    04-24-xx at 0000  to 04-24-XX at 2359
Location:           TUS
Drawer:             ALL
Sort Order:         Name
------------------------------------------------------------------------------------------------------------------------------------
SUMMARY BY CLASS                                             
------------------------------------------------------------------------------------------------------------------------------------
 

4M1005    1 
CCAR      2
ECAR      1
ICAR      2
MVAR      1
SCAR      1

NOTES – RESERVATION MANIFEST, PAGE 2 (Summary by Class)

The summary page above shows the total for each class of vehicle needed to fill the reservations listed in detail on page 1.

The vehicle counts for the classes do not include reservations with assigned vehicles. These reflect the count of unassigned reservations. Using the example above, there are a total of two MVAR reservations, one with assigned vehicle #4M1005 and one unassigned.




04-24-XX 09:18:27 MARY   /dev/tty01  00                 CARS+ RENT-A-CAR                        sysprint     Report #0680   Page 0003
 
                                             R E S E R V A T I O N   M A N I F E S T
 
------------------------------------------------------------------------------------------------------------------------------------
SUMMARY BY TIME PERIODS FROM 04-24-XX TO 04-25-XX
Loc     0000 0700 0800 1000 1200 1400 1600 1900 2200 2359 0000 0700 0800 1000 1200 1400 1600 1900 2200 2359 TOTAL
------------------------------------------------------------------------------------------------------------------------------------
 
AA                                       1                                                                     1
DL                   1    1                                                                                    2
NONE            1    1    1         1    1                                                                     5
Drw             1    2    2         1    2                                                                     8
 

Note:  Because the report requested one day only, there are no figures shown for the second 24-hour period.


                                                 -- End of report --

NOTES – RESERVATION MANIFEST, PAGE 3 (Summary by Time Period)

Across the top from left to right the day has been divided into sections called “time periods”. Because some of the reservations show the renters arriving on airline flights from American and Delta, those arrivals are shown separately in the rows labeled "AA" and “DL”. All other reservations without an airline specified are shown in the row labeled “NONE”. Totals for the Drawer (labeled “Drw”) include ALL reservations whether or not an airline flight is involved. Therefore, between 8 a.m. and 9:59 a.m. two reservations are scheduled for pick up. One involves an arrival on Delta and one which is not a Delta arrival.

Note: This section can only display a maximum of two days. If the report is run for a period longer than two days, this section will show the first two days of the reporting period. The header line of this sections shows which dates are being reported. The totals in this section reflect these two days only.