Click on any of the questions below to see the answer.

SUPPORT

• What must be done to terminate an employee's access?
• What can be done when a session is stuck on the switchboard at "Please Wait".

• What is the best way to contact Thermeon for support?

• What information needs to be provided to have a new user set up? (Americas only)
  

• How Do I Cut-and-Paste Data from CARS+ to an Email for Support?

• Under what conditions is an after-hours call to Support chargeable?

• Can I run CARS+ on a mobile device, such as a tablet or a smartphone?

• My CARS+ Connection Drops and I Get the Message "WSAGetOverlappedResul failed"

• How to Download the cars+ Absolute Telnet (AT) Client

RA QUESTIONS

• What should be done if the wrong reservation was used to open a RA?

• How can miscellaneous charges be added to a RA?

• How can a Frequent Traveler number be removed from a RA?

• Is it possible to prevent a closed RA from being posted?

• How can the airport flag and/or charge be changed on a RA?

• How can the prepaid fuel flag be changed on a RA?

• How can an option be added to or removed from an Open RA?

• How can an option be added to or removed from a RA at the time of Close?

• How can a credit card payment be marked as manually settled?

VEHICLES

• What causes a vehicle to be at Available status when it is currently on rent or on a Non-Rev?

• How can a vehicle be “un-sold”?

• How can Service Codes be added after vehicles are in-fleeted?
  
  
• How to handle mutiple license plates on a vehicle

EMAILING DOCUMENTS FROM CARS+

• How can a report be emailed?

• How can RAs and Reservation Confirmations be emailed?

PRINTERS AND PRINTING

• When I print, I get the message "Cannot start the print job on printer xxx. Please choose another printer".

• What printers will work with CARS+?

• How Do I Configure Printers in the Windows Operating System So They Can Be Used by CARS+?
  Can printers be shared by more than one workstation?

MISCELLANEOUS QUESTIONS

• Can customer data be exported from CARS+ to a Spreadsheet?

• What are the daily procedures that should be followed by a rental agent / shift manager/ location manager/ accounting department?

• When there is no field specifically for some data that we want to store in CARS+, can the data be entered in another field that is not used?

• Is there a way to get rid of old unused options listed on the Extra Revenue and Revenue Analysis Reports?

ACCOUNTING

• Accounts Receivable - How can the old records in an account be cleaned up?

• Accounts Receivable - How can an open credit be applied to multiple items?

• General Ledger - How can a one-sided journal entry be done?

• General Ledger - What are steps in adding an account?

• Accounts Payable - Guide to voiding an AP check

• What are the month end procedures for accounting?