When a vehicle is on-rent and a subsequent transaction is entered into the system for that vehicle but with a more recent date/time or odometer reading, the original open RA is flagged as being "questionable". Questionable means that an RA should probably be closed or voided because the vehicle has been involved in a more recent yet unrelated transaction.

Entering a transaction with a more recent date/time or odometer with the following programs will cause an RA to be flagged as "questionable".

1. Make Vehicle Available - Using this program to change a vehicle's status from "O" to "A" will cause the related RA to be flagged.

2. Batch Open RA - Batch opening a new rental agreement with a more recent Date/Time will cause a previously opened (unclosed) RA using that vehicle to be flagged.

3. Opening a RA - opening an on-line RA for a vehicle that is already on another open RA will cause the earlier RA to be flagged.

3. Vehicle History Update - If a service record is entered with a more recent date/time or odometer, any open RA involving that vehicle will be flagged.

4. Close Foreign RA - If you close a foreign RA involving one of your vehicles (a rent-back) and there is still an open RA on file, that RA will be flagged as questionable.

5. Open a Non-Rev Movement for the vehicle while there is still an open RA and the Non-Rev has a more recent date will cause the RA to be flagged as questionable.

6. Entering a different status for a vehicle in Physical Inventory.

Some questionable RAs are as a result of one-way rentals where the vehicle has been returned to your site before you have the data necessary to batch close your original rental agreement.

Planning Calendar - When the same vehicle is on 2 or more open RAs with overlapping times, multiple commitments are counted for the same unit. Thus, the planning calendar numbers will be wrong. Use the Questionable RA Report as a source to find multiple-rent vehicles.

The Questionable RAs Report is used by management to control these "questionable" transactions. In the case where a vehicle is currently listed on more than one RA, this report will list the vehicle number, all open rental agreements, employee who entered the contract and the date/time of opening. When more than one open RA lists the same vehicle, the RA's determined not to be the current transaction have a question mark attached to the RA number.

Preprinted RAs: A field in the Edit Misc. Fields program or the Location record can be used to designate what status a RA goes into when it is pre-printed. If it goes to "O" status and the vehicle is used for a different rental, the pre-print becomes 'questionable'. To list the preprinted RAs that are in questionable status, the Questionable RAs report can be run with a date range.

After researching why the RA is in questionable status and resolving the situation, the questionable flag should be removed from the RA. To remove the questionable flag from a RA, resave the RA in the Edit Opening Fields program.

User tip: This report may be configured to run automatically at night. Users interested in this feature should contact Thermeon's Customer Support Dept. for further information.

User tip: The Auto-Close Questionable RAs program can be used to close past-due questionable RAs and the Auto Close Questionable RAs Report lists those closes.

User tip: The Questionable RA Report lists open RAs in questionable status. When a RA that has been flagged as "questionable" is closed without the questionable flag having first been removed, the fact that it closed in a state where it was flagged as "questionable" is shown on the RA Summary Report with a question mark following the RA number. This indicates that the some other data in the system may still be in error.

To access the Questionable RAs Report, type QUEST (RET) at any menu "OPTION:" field or the appropriate line number on the Audit Reports Sub-Menu of the Daily Procedures Menu.The screen will then display:

OPTION: QUESTIONABLE RAs REPORT 1 Open Loc ALL 2 Class ALL 3 Print/Display P 4 Preprints Only N 6 Preprint Start Date EARLIEST 7 Preprint End Date LATEST 1BEGIN 2 3ERASE 4 5BACKUP 6 7HELP 8

Enter data as follows:

1. OPEN LOC	Enter: Up to 6 alphanumeric characters to select vehicles currently at a single return location either foreign or owned. A Group Name representing several locations (see the Chapter Edit Group Names for a discussion on location groups).Remember, the first character of a Group Name is the plus sign "+". Press RETURN to default to ALL locations. Note: Your user access may be limited as to the locations for which you can run this report. If your access is restricted and you attempt to enter a location or location group which is outside your allowed parameters, the following message will be displayed at the bottom of the screen and your selection will be ignored: RESTRICTED REPORT LOCATION EXAMPLE: Type TUS (RET)
2. CLASS	To limit the report to RAs for a particular vehicle class, enter up to 4 characters representing the Class Code. To include all RAs, press (RET). Example: Press (RET)
3. PRINT/ DISPLAY	Enter: P = Print a hard copy of this report on your terminal's assigned printer. See the Edit Terminal Records Chapter for instructions on how to assign printers. D = Display this report on your terminal screen. See the General Data Entry Instructions Chapter on how to control screen display. EXAMPLE:Type P(RET)
4. PREPRINTS ONLY	Enter: Y = Report only those questionable RAs marked as pre-prints. N = Report all questionable RAs. EXAMPLE: Type N (RET)
6. PREPRINT START DATE	To limit the report to questionable preprinted RAs (in "O") status with an opening date within a particular date range, enter an starting date. To print the regular questionable RA report, press (RET) to leave this field set to 'EARLIEST'. EXAMPLE: Press (RET)
7. PREPRINT END DATE	To limit the report to questionable preprinted RAs (in "O") status with an opening date within a particular date range, enter an ending date. To print the regular questionable RA report, press (RET) to leave this field set to 'LATEST'. EXAMPLE: Press (RET)

The screen will then display:

OPTION: QUESTIONABLE RAs REPORT 1 Open Loc TUS 2 Class ALL 3 Print/Display P 4 Preprints Only N 6 Preprint Start Date EARLIEST 7 Preprint End Date LATEST 1BEGIN 2 3ERASE 4 5BACKUP 6 7HELP 8

PRESS "F1" AT "OPTION"TO BEGIN PRINTING.

READING THE REPORT

Characters before the RA number indicate how the RA was batch opened. They are:

* = Batch Opened (asterisk)

H = Batch Closed

! = Lease cloned (exclamation point)

Characters after the RA number indicate the program that was used to flag each RA as questionable. The codes are:

r = Batch Open RA

m = Make Vehicle Available

h = Vehicle History Update

f = Foreign RA Entry

n = Non-Revenue Movement

p = Physical Inventory

g = Hertz Gold Choice logic

• The RA was flagged as questionable because another customer took the RA's assigned vehicle through Gold Choice
• The RA's vehicle was given to another client and this RA's client was scheduled to receive Gold service.