| OPTION: __ LOST AND FOUND TRACKING 1 Ticket# Customer Information: 2 Status First Name 3 Location TUS Last Name 4 Vehicle# Address 5 License# City 6 Found Date State 7 Found Time Zip Code 8 Probable RA# 9 Short Desc 10 Long Desc 11 Found Empl 12 Cont Date 13 Cont Note 14 Delv Note Create Empl Customer Contact Data: Mod Empl Phone no Cell Phone Contact 1SAVE 2NEXT 3ERASE 4PREVIOUS 5BACKUP 6SEARCH 7HELP 8 |
| 1. TICKET# |
When creating a new entry, leave this field blank. A ticket number will be assigned automatically when the entry is saved. To bring up an existing ticket, enter the ticket number. EXAMPLE: Press (RET) |
| 2. STATUS |
When creating a new entry, leave this field blank. When the status field is blank, the ticket is "open". If updating an existing ticket, enter: 1 = item reclaimed by client 2 = item unclaimed and disposed of EXAMPLE: Press (RET) User tip: In order for old records to be purged from the file, they must have a status of 1 or 2. |
| 3. LOCATION |
Enter up to 6 alphanumeric characters representing the location where the item was found. Press (RET) to accept the default location. EXAMPLE: Press (RET) |
| 4. VEHICLE# |
Enter the number of the vehicle where the item was found. Or, skip this field and enter the license plate number in the next field. EXAMPLE: Type 1891 (RET) |
| 5. LICENSE # |
Instead of entering the vehicle number in the field above, enter the license plate number of the vehicle where the item was found. EXAMPLE: Press (RET) |
| 6. FOUND DATE |
Using the selected date format, enter the date when the item was found. EXAMPLE: Type 11-20-08 (RET) |
| 7. FOUND TIME |
Using the selected time format, enter the time when the item was found. EXAMPLE: Type 10A (RET) |
| 8. PROBABLE RA# |
If known, enter the RA number which is the likely transaction when the item was lost. Or press Shift/F7 to access a search of the RA File to determine the most recent RA on the vehicle. EXAMPLE: Type TUS01220 (RET) Once a RA number is selected, the customer information from the RA will display in the fields on the right side of the screen. |
| 9. SHORT DESC |
Enter up to 16 alphanumeric characters for a short description of what was found. EXAMPLE: Type SUNGLASSES (RET) User tip: The short description is displayed when the file is searched. |
| 10. LONG DESC |
Enter up to 50 alphanumeric characters for a more detailed description of the item. EXAMPLE: Type PRESCRIPTION; AMBER FRAME (RET) |
| 11. FOUND EMPL |
Enter the user code of the employee who found the item. EXAMPLE: Type MMG (RET) |
| 12. CONT DATE |
If the customer was contacted, enter the contact date. If a date other than the current date is entered in this field, the following question displays:ARE YOU SURE? Y/N Enter as appropriate to continue. If the customer has not yet been contacted, skip this field. EXAMPLE: Press (RET) |
| 13. CONT NOTE |
When the customer is contacted, enter up to 60 characters for a note about the conversation. EXAMPLE: Press (RET) |
| 14. DELV NOTE |
When the item is delivered to the customer, enter up to 60 characters for a note. EXAMPLE: Press (RET) |
| CREATE EMPL |
For an existing entry, this field displays the usercode of the employee who created the record. |
| MOD EMPL |
For an existing entry, this field displays the usercode of the employee who last modified the record. |
| CUSTOMER INFORMATION |
This series of fields displays customer information for the renter on the Probable RA# shown in Field 8. |
| CUSTOMER CONTACT DATA |
This series of fields displays contact information for the renter on the Probable RA# shown in Field 8. |
| OPTION: __ LOST AND FOUND TRACKING 1 Ticket# Customer Information: 2 Status First Name PHIL 3 Location TUS Last Name SWEENEY 4 Vehicle# 001891 Address 12 MAIN 5 License# 7M878B City CHARLESTON 6 Found Date 11-20-08 State SC 7 Found Time 1000 Zip Code 29001 8 Probable RA# TUS01220 9 Short Desc SUNGLASSES 10 Long Desc PRESCRIPTION; AMBER FRAME 11 Found Empl ANNE 12 Cont Date 13 Cont Note 14 Delv Note Create Empl Customer Contact Data: Mod Empl Phone no 800-555-1212 Cell Phone 800-555-1313 Contact E-Mail PSWEENEY@EMAIL.COM 1SAVE 2NEXT 3ERASE 4PREVIOUS 5BACKUP 6SEARCH 7HELP 8 |
F2 key brings up the next record allowing the user to scroll through the file one record at a time.
F4 key scrolls backwards through the file one record at a time.
F6 key allows the user to search the Lost and Found file
The search can be done by:
F1 key = Found Date
F2 key = Vehicle number
F3 key = Lost location; a specific location must be entered ("ALL" is not accepted)
F4 key = Status of the Lost and Found entry:
Blank = open
1 = reclaimed by customer
2 = unclaimed and disposed of