Edit RES Turndown Codes

This program is part of the Res Turndown logic - a feature in CARS+ that allows the following:

Track reservation inquiries that were turned away due to locations that are not active.
Track reservation inquiries that were turned away for active locations.
Change an existing reservation to the "turndown" reservation status and attach a turndown code referencing the reason. (The above 3 transactions are saved in the Reservation File.)
Track reservations where the customer came to the rental counter but decided not to rent.
Log miscellaneous calls not related to reservations received by a reservation center such as staff members calling with a question or customers calling for roadside assistance. These are logged in a "Call File".
Run the Res Turndown Report which reports on the entries logged in the Reservation File and/or the Call File.

Use this program to:

Set up codes used in the Res Turndown logic.
Expire codes used in the Res Turndown logic.

User tip: A field in the User Access Record can be used to restrict the user to 'view only' mode. In that mode, no records can be added, edited, or deleted.

TO DELETE A RECORD: Press F4. The following prompt will appear:

ENTER CODE TO BE DELETED:

If the number entered matches the number of the record displayed on the screen, the following prompt will appear. Enter "Y" or "N" as appropriate.

ARE YOU SURE (Y/N) ?

If the number entered does not match, the following message will display:

ENTRY DOES NOT MATCH, DELETE ABORTED

To access the program, type EDITTD (RET) at any menu "OPTION:" field or the appropriate number on the Sales Control Files Menu. The screen will then display:

OPTION: __ EDIT RES TURNDOWN CODES

1 Turndown code
2 Description
3 Expired [Y/N] N
4 Res Only [Y/N] N
5 Rpt Always [Y/N] N

1SAVE 2NEXT 3ERASE 4DELETE 5BACKUP 6 7HELP 8

Enter data as follows:

1. TURNDOWN CODE	Enter up to 6 alphanumeric characters representing a code used for a turndown reason. Both the code and the description from the next field will display in a pop-up window in the appropriate programs. EXAMPLE: Type C1 (RET)
2. DESCRIPTION	Enter up to 30 alphanumeric characters for a description of the code entered in Field 1. EXAMPLE: Type LOC CLOSED FOR PICKUP TIME (RET)
3. EXPIRED	Use this field to designate that a code has expired. (Codes cannot be deleted.) Enter: Y = Yes, this code should be expired. N = No, this code is not expired; it is active. EXAMPLE: Type N (RET)
4. RES ONLY	As stated above, the turndown logic stores records in either the Reservation File or the Turn Down Call File. A pop-up window in each program displays appropriate turndown codes and their descriptions. This field controls in which pop-up window the turndown code appears. Enter: Y = This code may be used from the Reservations screen. It will be included in the Shift/F7 list from the "Turndown Code" field from the D subwindow. N = This code isn't used from actual Reservations. Instead, it is used for miscellaneous calls and will be included in the Shift/F7 list in the "Log Reservation Turndown Call File" from the T subwindow. (A reservation is not required to record this Turndown entry.) O = This code can be used only when the turndown is from RA Open. That is, the customer with the reservation came to the rental counter but the customer decided not to rent. Sample reasons for counter turndowns are: unable to secure the rental with a credit card auth or a cash deposit. renter is on the Do Not Rent list desired class was not available and renter would not take a substitution. renter was underage NOTE: This feature is turned on in Edit Misc Control Fields in the "Open Turndowns" section on page 7. When it is turned on and a reservation was loaded but the user exits RA Open without saving the RA or presses F3 to clear the screen a popup window will appear asking the question: SHALL THE RESERVATION BE TERMINATED? Enter: N = exiting RA Open continues as usual Y = another pop-up window is displayed and a turndown code must be entered. Only those turndown codes defined as type "O" in Edit Res. Turndown Codes can be used. The status of the reservation will remain 'O" (open), and will normally be converted to status "N" (noshow) when Process Noshows is run EXAMPLE: Type Y (RET)
5. RPT ALWAYS	In the selection screen for the Reservation Turndown Report, a field asks if all turndown codes should be included in the report. When the user answers "Y", then all codes are included. However, when the user answers "N", only those codes that have a "Y" in THIS field (Report Always) are included in the report. Use this field to indicate if this code should always be included in the Reservation Turndown Report. Y = Yes. Turndowns using this code should always be included in the Reservation Turndown Report. N = No. Turndowns using this code should be included in the Reservation Turndown Report only when "all codes" are requested. EXAMPLE: Type Y (RET)

The screen will then display:

OPTION: __ EDIT RES TURNDOWN CODES

1 Turndown code C1
2 Description LOC CLOSED FOR PICKUP TIME
3 Expired [Y/N] N
4 Res Only [Y/N] Y
5 Rpt Always [Y/N] Y

1SAVE 2NEXT 3ERASE 4DELETE 5BACKUP 6 7HELP 8

PRESS "F1" AT "OPTION:" TO SAVE.

Sample codes are shown below:

Sample Reservation Turndown Codes (Res Only Field = Y):

A1 AGE REQUIREMENT NOT MET

C1 LOC CLOSED FOR PICK UP TIME

C2 CLASS REQUESTED NOT AVAIL

CC CUST DOESN'T HAVE MAJOR CC

D1 ADDITIONAL DRIVER POLICY

D2 DROP FEE TOO HIGH

L1 NO LOCATION

OB OVERBOOKED

R1 RATE TOO HIGH

1W ONE WAY RENTAL NOT ALLOWED

Sample Reservation Turndown Codes (Res Only Field = O):

CM BETTER RATE AT COMPETITOR

PU CUSTOMER PICKED UP BY FRIEND

NV VEHICLE NOT AVAILABLE

Sample Call File Codes (Res Only Field = N)

R9 CUST SEEKING ROADSIDE ASSIST

S9 STAFF QUESTION OR SUPPORT

T9 TRAVEL AGENT QUESTION

W9 WRONG NUMBER