As of this writing, this program has not been installed on all systems. If you do not have this program, please contact Thermeon Customer Support and they will install it for you.
To access Who Is Locking a File, type WHOLOCK (RET) at any menu "OPTION:" field or the appropriate line number on the System Management menu.The following screen will display:
| NOTES ON USING THIS PROGRAM ------------------------------- In most cases, a locked record occurs because a user loads a record to a program which will need to update that record and then, prior to saving, disconnects his/her session without exiting the program. For instance, leaving a previously saved RA on either an Open or Close RA screen will not only lock the RA record, it can also lock the Vehicle and Customer records and, in the case of Open RA, can lock the Reservation record. It is not possible to precisely determine the user who is locking a specific record (RA, Vehicle, etc.). This program will return the name of the user with the oldest lock on the file, which in most cases is the offending user. In some cases, a process of elimination will be required whereby it will be necessary to remove several user locks before the offending user is found. Press Enter to continue ... |
| The procedure is to use this program to determine the user most likely locking the particular record of interest. You will then need to shadow (connect to) that user's CARS+ session and exit them from whatever program they are in, back to a menu. If you see that the user had the problem record on his/her screen, that should solve the problem. If the user did not have the problem record on his/her screen, you will need to run this program again until you find the offending user. Note: This will require that either: a) You know the session secret for all your users, or b) Your account is configured so that you can shadow your users without knowing their secret. Please contact Thermeon Customer Support to have this capability set up. This program is not effective when a user has locked him/herself by using the Hot Menu. Example: A user loads Vehicle #123456 to an Open RA screen, and then prior to saving, uses the Hot Menu to go to the Vehicle Inventory File and attempts to access the same vehicle. In this case, when you shadow the offending user, you will get the same screen as they have, where you are not allowed to exit the program. In this instance, you will need to contact Thermeon Customer Support. Press Enter to continue with the program |
| Please indicate which file is being locked 1) Customer File 2) Rental Agreement File 3) Reservation File 4) Vehicle File Enter choice (1-4) here : |
EXAMPLE of a RA File lock:
LOCK FOUND:
l_type (Lock Type) = Read Lock
l_whence = 0
l_start = 37388
l_len = 1
l_pid = 26339
The selected file (RAFILE11.DAT) may be locked by the following user:
Login: amm
Name: Anne Manchester
After returning to CARS+, type [Ctrl-Z] to return to the Switchboard
and then shadow this user using option #2. Use Esc to exit the user
from the program and return the user to a menu. Then type [Ctrl-Z]
to return to the Switchboard and choose option #1 to return to your
own session.
Press Enter to return to CARS+