The following suite of programs is used to set up international tour records.

HERTZ TOUR MENU 1. Voucher Audit Report VCHRAUD 2. Edit Global Net Rates GLOBRATE 3. Edit Hertz IT Codes EDITIT 4. Edit IT Drop Charges EDTITDRP 5. Edit Mandatory IT Option EDMAND 6. Copy IT and TPR Files CPYITS 7. Purge Tour Files PURGETR 8. Edit IT Templates EDITTEMP

VOUCHER AUDIT REPORT - Report of vouchers and special documents on currently open RAs or on closed RAs within a requested date range.

EDIT GLOBAL NET RATES. - This program defines what options can be included in vouchers and what rates should be used for them items when determining the distribution of revenue.

EDIT HERTZ IT CODES - Records for international tours are set up in this program. It is used to define what is included in certain tour packages as well as special rates that apply to items not included. Reference is made to Rate Codes that are used for the net rates and retail rates.

EDIT IT DROP CHARGES - Used to set up out of voucher rates for one way rentals.

EDIT MANDATORY IT OPTIONS - Used to enter which options are mandatory and, therefore, not included in the tour package. Instead, they are the responsibility of the renter. Special rates may be set up or the regular retail rate can apply.

PURGE TOUR FILES - Purge program to purge obsolete tour records from the: Global Net Rates File, IT File, and Mandatory Option File.

COPY IT AND TPR FILES - This program is designed specifically for Hertz Canada Licensees.

EDIT IT TEMPLATES - This program allows the user to set up some common values used on several IT records and assign them a template Code so as to facilitate easier data entry in the Edit Hertz IT Codes screen.

GENERAL NOTES

NET RATES: CARS+ can be set up to handle net rates for Hertz tours in one of the following ways:

1. The first method involves manually setting up all net rates within the CARS+ Rates File and assigning the resulting Rate Codes to each IT Record. This set up allows walkup tours to be processed as the system is not dependent on net rates from OKC. The downside is that this configuration can involve a considerable amount of data entry and annual rate edits. User tip: The field "Use Rates Not TPR" , page 2 of Edit Main must be set to "Y" in order to enter rate codes in the IT Record.
2. The second method relies on the net rates that are delivered in the Hertz reservation. Under this setup, no net rates are preloaded into CARS+. All tour rentals MUST therefore be based on a reservation delivered from OKC (see the exchange exception mentioned below).
   
   However, it is possible under this method to do rentals where the customer has a voucher but the reservation cannot be found. When opening the RA and accessing the S Subwindow and entering the voucher, a pop-up window appears for entering the net rates. (The net rates must be obtained by contacting the Res. Center and asking them to locate the reservation and provide the net rates.) User tip: The field "Use Rates Not TPR", page 2 of Edit Main must be set to "N" or blank for this method.

CARS+ can be run in only one of these two modes. Contact Thermeon Customer Support for assistance in configuring which of the two methods to use.

ESTIMATED CHARGES

Although net (ghost) tour vouchers are attached to reservations received through Reservation Interface, they are not valued until the reservation is used to open a RA. If an estimate (F8) is done in the Reservations program, all charges will appear to be due from the renter. Once the reservation is used to open a RA, the presence of the voucher is seen and the estimate from the RA Open screen will reflect the voucher as well as any included options.

Once the RA is saved (reservation changes to "Filled" status), the voucher is recognized if an estimate is done from the Reservations program. However, the estimate may not be accurate because the estimate done from Reservations does not recognize options included in the voucher. They will appear to be payable by the renter.

Therefore, to obtain a proper estimate, it must be done from RA Open or from RA Close (using Shift/F8).

Vouchers that are not net (ghost) vouchers are recognized by the Reservations program and estimates on those reservations are valid.

ONE WAY RENTALS: One way rentals on Ghost tours can be handled in one of 3 ways:

1. If the IT record indicates that inter-city is included, no drop charge is added to the RA and no amount of the voucher is allocated to drop charge revenue.
2. If the IT record indicates that inter-city is not included, the IT Drop Charge File is checked to see if a record exists for a drop between the 2 zones. If it does, the drop charge from that record is added to the RA as an out of voucher charge.
3. If the IT record indicates that inter-city is not included and there is no record in the IT Drop Charge File, the drop charge from the reservation sent from OKC will be used.

VEHICLE EXCHANGES ON TOUR RENTALS: If a rental opened at a foreign location, but due to a vehicle break down must have an exchange done at an owned location, the Hertz policy is to batch open a new rental, backdated to the original open date. This can present a difficulty on tour rentals. Regardless of the two methods for handling net rates that are chosen, the net rates for the voucher may not exist in CARS+. When that occurs, the steps for handling the transaction are as follows:

1. Call the tour department in OKC with the original reservation confirmation number. They will look up the proper net rates (daily, weekly, etc.) and advise if any optional items are included.
2. Set up an IT record for the tour operator involved. If some options are included, indicate which items are include in the "Inclusives" fields in the lower left corner of the screen. Do not place any CARS+ Rate Codes in the pricing array in the lower right corner of the IT screen.
3. Batch open the RA and enter the tour voucher in the S subwindow.
4. A pop-up window will appear for entering the net rates provided by OKC.

AIRPORT CONCESSION FEE AND ADDITIONAL DRIVER ALLOCATION

Some locations are set up as a 'mixed' location: the airport arrival question is asked for each rental. Entering an affirmative response places the airport fee on the RA. Otherwise, the airport fee is not charged. When the tour voucher includes the airport fee, the response to the airport arrival question determines whether or not any revenue from the voucher will be allocated to the airport fee.

When the voucher includes the option for an additional driver, the revenue allocated to the driver option is for only one additional driver - regardless of the number of drivers entered on the rental.