Edit Hard Problem Codes

"Hard" problem codes are used in the Incident Entry window to log Customer Service Adjustments. They can be used only when certain logic tests are passed. There are 21 of these logic tests that are programmed or "hard-coded" into the software - thus they are referred to as "hard " codes.

For example, one of the hard codes is used to make an adjustment to the weekly rate. If that code is used, CARS+ performs a logic check to verify that a weekly rate was actually charged on the contract being adjusted.

Use this program to define what codes will be used for each of the 21 logic checks.

NOTE: Prior to entering the codes in this program, they must first be set up in the Edit Problem Codes program.

To access the Edit Hard Problem Codes program, type EDITHARD (RET) at any menu "OPTION:" field or the appropriate line number on the Incident Entry sub-menu of the Daily Procedures menu. The screen will then display:

OPTION: __ EDIT HARD PROBLEM CODES
1 Extra Hour: check for hour charge
2 Extra Day: check for extra day charge
3 Weekend Rate: check for Wknd charge
4 Weekly Rate: check for Weekly charge
5 Monthly Rate: check for Monthly charge
6 Intercity/Drop Chg: check for Drop chg
7 LDW: check for ldw charges
8 PAI: check for PAI charges
9 Coverage 3: check for Coverage 3 charge
10 Coverage 4: check for Coverage 4 charge
11 Refueling: check for Fuel charge
12 FPO: check for FPO selections
13 Upsell: check for Upsell charges
14 Tax (PST & GST)
15 Opt Charges: check for Non-Gst options
16 KM/Mileage: check for Time charges
17 Res Rt vs RA Rt: check for res & conf number
18 Local Quote vs RA Rt: check for res num only
19 High Mileage: check for odom > 30,000
20 Incorrect Voucher: check for voucher
21 Failure to provide Guaranteed Reservation
1SAVE 2 3 4 5BACKUP 6 7HELP 8NXT PAGE

Enter data as follows:

1. - 21. CODE

For each logic check listed, enter up to 3 alpha-numeric characters to indicate the code that should correspond to it. (The code assigned here must have already been created in the Edit Problem Codes File.)

User tip; You can choose to make your codes numeric or alpha codes. Although these codes will be available in a pop-up screen on the Incident Entry Window, alpha codes that correspond to the reason are usually easier to remember than numeric ones.

Shown below are examples of alpha codes.

OPTION: __ EDIT PROBLEM CODES
1 Extra Hour: check for hour charge HR CSADJ
2 Extra Day: check for extra day charge DAY CSADJ
3 Weekend Rate: check for Wknd charge WKD CSADJ
4 Weekly Rate: check for Weekly charge WK CSADJ
5 Monthly Rate: check for Monthly charge MON CSADJ
6 Intercity/Drop Chg: check for Drop chg DRP CSADJ
7 LDW: check for ldw charges LDW CSADJ
8 PAI: check for PAI charges PAI CSADJ
9 Coverage 3: check for Coverage 3 charge PEC CSADJ
10 Coverage 4: check for Coverage 4 charge SLI CSADJ
11 Refueling: check for Fuel charge GAS CSADJ
12 FPO: check for FPO selections FPO CSADJ
13 Upsell: check for Upsell charges UPS CSADJ
14 Tax (GST) GST CSADJ
15 Opt Charges: check for Non-Gst options OPT CSADJ
16 KM/Mileage: check for Time charges MIL CSADJ
17 Res Rt vs RA Rt: check for res & conf number RRT CSADJ
18 Local Quote vs RA Rt: check for res num only RAT CSADJ
19 High Mileage: check for odom > 30,000 MLS CSADJ
20 Incorrect Voucher: check for voucher VCH CSADJ
21 Failure to provide Guaranteed Reservation RES CSADJ
1SAVE 2 3 4 5BACKUP 6 7HELP 8

Shown below are examples of numeric codes.

OPTION: __ EDIT PROBLEM CODES
1 Extra Hour: check for hour charge 001 CSADJ
2 Extra Day: check for extra day charge 002 CSADJ
3 Weekend Rate: check for Wknd charge 003 CSADJ
4 Weekly Rate: check for Weekly charge 004 CSADJ
5 Monthly Rate: check for Monthly charge 005 CSADJ
6 Intercity/Drop Chg: check for Drop chg 006 CSADJ
7 LDW: check for ldw charges 007 CSADJ
8 PAI: check for PAI charges 008 CSADJ
9 Coverage 3: check for Coverage 3 charge 009 CSADJ
10 Coverage 4: check for Coverage 4 charge 010 CSADJ
11 Refueling: check for Fuel charge 011 CSADJ
12 FPO: check for FPO selections 012 CSADJ
13 Upsell: check for Upsell charges 013 CSADJ
14 Tax (GST) 014 CSADJ
15 Opt Charges: check for Non-Gst options 015 CSADJ
16 KM/Mileage: check for Time charges 016 CSADJ
17 Res Rt vs RA Rt: check for res & conf number 017 CSADJ
18 Local Quote vs RA Rt: check for res num only 018 CSADJ
19 High Mileage: check for odom > 30,000 019 CSADJ
20 Incorrect Voucher: check for voucher 020 CSADJ
21 Failure to provide Guaranteed Reservation 021 CSADJ
1SAVE 2 3 4 5BACKUP 6 7HELP 8

NOTES

The option code which has been assigned to the problem code will display to the right of the problem code.
When using the Incident Entry Screen, all problem codes can be viewed using the Shift/F7 pop-up window feature. Hard codes will be identified with an asterisk.
The problem codes entered here MUST be set up first through the Edit Problem Codes program.

PRESS "F1"AT "OPTION:" TO SAVE THE RECORD.