This program is used to:

• Extend RA’s without giving access to RA Open or Edit Opening Fields.

This program can be run in either of two modes:

ORIGINAL MODE: In order to successfully extend a RA using this program in the “original” mode the following restrictions apply:

• The Form of Payment must be either:
• a credit card authorized through Hertz Canada corporate's BASE24 credit card authorization system; OR

• The Form of Payment must be a Hertz Credit Card or a Hertz OTTO.

• The RA cannot be an insurance replacement rental.

• The maximum number of days that the user can extend a RA can be defined. To have such a limit set up, contact Thermeon’s Customer Support Dept. and ask that GVT record “EXTENDRA” be set up.

ALTERNATIVE MODE: In an alternative set up, the limitations listed above do not necessarily apply. Instead, the system can be configured in accordance with the following choices:

• Select whether or not to impose the restrictions in the “original mode”. If the restrictions are lifted, all RAs can be extended using this program, regardless of their Form of Payment as well as insurance replacement rentals. Authorization records for Hertz Credit Card or OTTOs are checked.

• Select the maximum number of days that the user can extend a RA.

• Select the maximum number of days that the user can extend a RA without getting an additional authorization. Note: Extensions less than this number will go through without seeking additional credit card authorizations. All others will have the extend date set to the current date.

User tip: To run this program in “alternative mode” contact Thermeon’s Customer Support Dept. and ask that GVT record “EXTENDRA” be configured.

WARNING:

This program was designed for Hertz Canada corporate operations using the BASE24 credit card authorization system. For ALL others this program will extend a RA regardless of whether it is under authorized. No prompts are provided to request additional authorizations! There are NO warning messages that there is a shortfall. This feature does NOT call Cars+ EDC payment services (Worldpay, Windcave, etc...)

Extend Report: The Extend Rentals Report, located on the Daily Operations Sub-Menu, can provide a list of RAs that were extended from the results of using this program.

To access this program, type EXTENDRA (RET) at any menu "OPTION:" field or the appropriate line number from the RA Menu.The screen will display as follows:

OPTION:__________ EXTEND RA DATE/TIME 1 RA # Old Estimate New Estimate 2 Date Time In */* 3 Return Loc 4 Contact Party Name Pickup Date Time Due Date Time Pickup Loc Pickup Loc Phone RQ Rent/Rate/Res Class */*/* FOP Name FOP Data Est Diff Elap Days Orig: New: Rates/Free mls Day: */* Week: */* Month: */* Xday: */* Mile Rt: 1SAVE 2NOTES 3ERASE 4 5BACKUP 6SEARCH 7HELP 8

Enter data as follows:

1. RA#

Enter up to 8 alphanumeric characters representing the RA number or use the F6 search feature to find the RA. EXAMPLE:Type TUS01909 (RET) If the RA entered is a Multi-Month or Long-term rental (the billing cycle days are NOT zero) they cannot be extended by this program. The following message will display: MULTI-MONTH OR LONG-TERM RENTALS CANNOT BE EXTENDED BY THIS PROGRAM If the RA entered is an insurance replacement rental, and the system is configured to block extensions of insurance logic rentals, the following message will display: INSURANCE REPLACEMENT RENTALS CANNOT BE EXTENDED WITH THIS PROGRAM If Class Availability is being used, the normal warning level messages will be displayed if the extension will cause the first or second warning levels to be reached. After the RA number is entered, details about the RA will display as well as the estimate for the current charges under the “Old Estimate” column. An example is shown below:

OPTION:__________ EXTEND RA DATE/TIME Old Estimate New Estimate 1 RA # TUS1909 DAYS $220.00 2 Date Time In 10-16-07/0800 SURCHAR $11.00 3 Return Loc CNTY TX $26.40 */TUSTIN ADD DRIVR $22.00 Name JOHN AUSTIN TAX $54.78 Pickup Date Time 10-12-07 1305 EST CHG $334.18 Due Date Time 10-16-07 0800 Pickup Loc TUS TUSTIN Pickup Loc Phone 800-555-1212 RQ RETL Rent/Rate/Res Class C/C/C FOP Name VI FOP Data XXXXXXXXXXXXX111/02-28-09/350 Est Diff Elap Days Orig: 4 New: Rates/Free mls Day: 55.00/100 Week: 330.00/700 Month: */* Xday: */* Mile Rt:.300 1SAVE 2NOTES 3ERASE 4 5BACKUP 6SEARCH 7HELP 8

2. DATE TIME IN

Using the selected time format, enter the new expected return date followed by a slash (/). EXAMPLE:Type 101707/(RET) Using the selected time format, enter the new expected return time. EXAMPLE:Type 1630(RET) After the new return date/time are entered, an estimate of the new charges displays in the right hand column. Additionally the difference between the old and new estimate, along with the original and new elapsed days are shown in the left hand column. An example is shown below:

OPTION:__________ EXTEND RA DATE/TIME Old Estimate New Estimate 1 RA # TUS1909 DAYS $220.00 DAYS $330.00 2 Date Time In 10-17-07/1630 SURCHAR $11.00 SURCHG $16.50 3 Return Loc CNTY TX $26.40 CNTY TA $39.60 */TUSTIN ADD DRIVR $22.00 ADD DRIVR $33.00 Name JOHN AUSTIN TAX $54.78 TAX 82.17 Pickup Date Time 10-12-07 1305 EST CHG $334.18 EST CHG $501.27 Due Date Time 10-16-07 0800 Pickup Loc TUS TUSTIN Pickup Loc Phone 800-555-1212 RQ RETL Rent/Rate/Res Class C/C/C FOP Name VI FOP Data XXXXXXXXXXXXX111/02-28-09/350 Est Diff 167.09 Elap Days Orig: 4 New: 6 Rates/Free mls Day: 55.00/100 Week: 330.00/700 Month: */* Xday: */* Mile Rt:.300 1SAVE 2NOTES 3ERASE 4 5BACKUP 6SEARCH 7HELP 8

3. LOC IN	If the due in location needs to be changed, enter the appropriate Location Code. The Hours of Operation file is checked when the Location is changed. If the Location is not open, or if the location has a one-way block, an advisory message is displayed. If the return location is not changing, press (RET) to skip this field. EXAMPLE:Press(RET)
4. CONTACT PARTY	This field is used to specify the party who is requesting an extension of the RA. When the cursor is placed in this field, a pop-up window automatically appears with the following choices: 1 = Customer 2 = Spouse 3 = Assistant/Secretary 4 = Travel agent Enter the appropriate number. EXAMPLE: Type 1 (RET)

LOCATION INFORMATION

Location information such as hours of operation, address, and phone number is displayed in a subwindow. With the cursor at the main “OPTION” field, press F8 to access the Return Location information subwindow. Press (RET) to exit the subwindow.

RA NOTES

Existing Notes on the RA can be viewed using the F2 key. They cannot be edited or deleted.

New notes can be added. Notes can be saved by pressing F1 from the Notes subwindow “OPTION” field or when pressing F1 from the Main “OPTION” field to save the change to the RA.

PRESS "F1" AT "OPTION" TO SAVE.

One of the following messages may display:

EXTENSION NOT ALLOWED ON CURRENT MOP, REFER TO OPENING LOCATION.

This message advises that the RA has a Method of Payment (MOP) (FOP) that is blocked from being used in this program. The RA Open program must be used to extend the RA.

EXTENSIONS CANNOT BE MADE FOR MORE THAN x DAYS.

This message advises that the limit on the number of days for extensions has been exceeded. The RA Open program should be used to extend the RA.

YOU ARE EXTENDING FOR MORE THAN A MONTH, IS THAT OK?Y/N

This is an advisory message. Enter “N” or“Y” as appropriate.

RENTALS CANNOT EXCEED XX DAYS.

This message appears when the new return date/time cause the rental to exceed the maximum number of allowable rental days for a retail contract and the user does NOT have override privileges. The extension will not be allowed and the save will be terminated.

CURRENT MOP COULD NOT BE AUTHORIZED FOR THE EXTENSION. REFER TO OPENING LOCATION.

This message displays if the credit card (method of payment) is one authorized through EDC (electronic data capture) and an incremental authorization could not be obtained for the additional days.

CAR TYPE NOT AVAILABLE.

This message displays if the car type is not available for the number of days requested. The extension will not be allowed and the save will be terminated.