I. INTRODUCTION

Reservations for New Zealand are often unique in that OKC will make a single reservation for a customer who plans to fly into the North Island where they stay for part of their trip, take a ferry (without the rental car) to the South Island where they pick up a second vehicle and stay for another length of time, finally flying home from Christchurch.

The purpose of this multi-island logic is to:

• split reservations of this type into 2 reservations - one for the North Island and the other for the South Island
• yet calculate the charges and apply a tour voucher to both segments as if there was only a single RA for the entire period
• track fleet needs (Planning calendar) individually for each island.

NOTE: This feature applies only to Hertz installations for reservations that are received through the Reservation Interface program RZMRG4. This does not apply to reservations manually entered into CARS+.


II. SET UP

A. Set up a Location Group for each island containing all the location Codes within the island.

B. GVT RECORD - Thermeon Customer Support must set up a GVT record for each pick up location as follows:

OPTION: __ FUEL CHARGE AUDIT REPORT 1 Location AUC50 2 Code NZMI 3 Description NEW ZEALAND MULTI ISLAND RES 4 Type (A=Alpha,N=Numeric,S=Signed 5 Length 6 Decimals 7 Alpha Value +SOUTH 8 Numeric Value 60 9 Signed Value 10 Format Mask WEL61 11 Decimal Value 1SAVE 2NEXT 3ERASE 4DELETE 5BACKUP 6 7HELP 8

NOTES:

1. LOCATION	Enter the reservation pick up location. EXAMPLE: Type AUC50 (RET)
2. CODE	Enter the GVT code: NZMI
7. ALPHA VALUE	Enter the Location Group Code for the other island. EXAMPLE: Type +SOUTH (RET)
8. NUMERIC VALUE	Enter the percentage of time that should be applied to the reservation for the first island (the original pick up location of the reservation.) EXAMPLE: Type 60 (RET)
10. FORMAT	Enter the location code of the this island's port city. EXAMPLE: Type WEL61 (RET)

III. RES INTERFACE CHANGES

The single reservation is split into two reservations when the GVT record is set up for the pick up location and the return location is a member of the Location Group entered in the "Alpha Value" field of that GVT record. The split logic uses the following rules:

The first reservation

Using the GVT record for the original pick up location on the OKC reservation:

• The pick up location, date, and time are the original pick up location, date, and time from the OKC reservation.
• The return location is changed to the Location Code entered in the GVT record, Field 10 (Format).
• The return date is calculated using the elapsed time on the entire reservation multiplied by the percentage entered in the GVT record Field 8 (Numeric Value). The return time is set to the same as the check-out time.
• The itinerary days field shows the elapsed days from the entire OKC reservation.

The second reservation

Using the GVT record for the original return location on the OKC reservation:

• The pick up location is changed to the Location Code entered in the GVT record, Field 10 (Format).
• The pick up date/time are changed to the return date/time from the first reservation.
• The return location and return date/time are the original return location, date, and time on the OKC reservation.
• The itinerary days field shows the elapsed days from the entire OKC reservation.

Vouchers

• If there is a tour voucher or SVV, it will be attached to the first reservation, not the second one. (Refer to the section on "RA Close" below for more information on vouchers.)
• If there is a FVV, it will be attached to both reservations.

A cross-reference record is created to cross reference the 2 reservations to each other.

IV. RESERVATIONS

Display fields are added to the Miscellaneous subwindow (D) showing the cross reference records for the 2 reservations.

If a reservation in the chain is cloned, all cross reference records to the reservations in the chain are deleted. (Thus, all reservations cease to be multi-island transactions.)

If a reservation in the chain is cloned with F4, the SVV or FVV is also cloned to the new reservation.

On multi-island transactions data in the S subwindow can be edited: Voucher days on tour vouchers and the amount on SVV records.

V. RA OPEN

WARNING: Batch Processing multi-island rentals

If the multi-island RAs are entered via the Batch Open and Batch Close programs, the first segment MUST BE BATCH OPENED AND CLOSED BEFORE OPENING/CLOSING THE SECOND RA. Failure to do this will cause transactions to miscalculate!

Display fields are added to the Reservations subwindow (F) showing the cross reference records for the 2 reservations.

When the first RA is open, the second reservation is updated as follows:

• The customer number from the RA is loaded into the second reservation.
• The options sold on the RA are loaded into the second reservation.
• The return date/time on the RA is used to update the pick up date/time on the second reservation.

VI. RA CLOSE

When a multi-island rental closes, the entire itinerary length is used to select the proper rate to be used. For example, a rental with a tiered rate of 1-4 days at $50.00/day and 5-7 days at $45.00/day will use the 7 day rate if the itinerary days was 7 days even though the two individual RAs were only for 4 and 3 days each (so the first rental will be 4 X 45.00 = 180.00).

When the first RA closes, the second reservation is updated again as follows:

• The closing date/time of the RA is used to update the pick up date/time on the second reservation.
• If the RA had a tour voucher, the voucher days are reduced by the chargeable days on the RA. Any unused voucher days are written as a new voucher to the second reservation using the same voucher information.
• If the RA had a SVV, the unused balance is written to the second reservation as a new SVV using the same voucher information.

WARNING: When the second RA closes, there may be a need to use Incident Entry to make a Customer Service Adjustment for the final charges. For example:

Assume that the original reservation from OKC is for 7 days with the customer arriving at Auckland at 10am Monday and departing Sunday at 10pm from Christchurch (a rental period of 6 days and 12 hours). And assume that a 7 day voucher was issued to cover the entire rental length. Two reservations will be created, one for the North Island for 4 days and the second for the South Island for the remainder. If the client returns the vehicle at Wellington at 1pm on Friday, the first rental will be calculated at 4 days, 3 hours which may round up to 5 chargeable days. Should this occur, five of the seven voucher days will be used and a two day voucher will be attached to the renter's reservation for the South Island. If the client picks up their second vehicle at Picton at 5pm Friday night, by the time they return it at Christchurch the rental will be for 2 days and 3 hours. CARS+ may calculate this second rental as three chargeable days, yet only 2 days are remaining on the tour voucher. Incident Entry must be used to adjust off the extra day of charges.